Yes. Inside Dubai city we deliver from 10:00 until midnight, usually within an hour of the moment we confirm the order. Everywhere else in the UAE the rule is the cut-off: order before 13:00 GST and it arrives the same day; after 13:00 it goes the next morning. On Sundays we deliver in Dubai only — other emirates move to Monday.

Yes — all seven emirates, one rule for all of them: before 13:00 GST it arrives the same day, after 13:00 the next morning. Dubai city is the exception and is faster: 10:00–00:00, about an hour. Delivery is free over 500 AED, otherwise a flat 50 AED.

Tell us your emirate and we'll confirm exact timing within minutes. The courier calls or messages you 30–60 minutes before arrival.

Yes. Plain craft packaging, no logos, no labels, no product description on the outside. The driver greets you neutrally and does not name the merchant. See our discreet delivery guide for the full operational detail.

Yes — self-pickup is possible in International City, Dubai, by arrangement. Message us first so the item is set aside and ready; we give you the meeting point once the order is confirmed.

Yes. Leave the order on the site at night — the form works around the clock. We confirm it in the morning, and because the confirmation happens before 13:00 GST the parcel goes out the same day: Dubai from 10:00, other emirates on the same-day run.

Inside Dubai city, yes, nothing changes: we run until midnight and usually arrive within the hour. Outside Dubai the standard run has moved to the next morning by then — but an urgent same-day delivery to any emirate is still possible for an extra fee. Ask and we confirm the amount before you order; once we have said it, it does not change. The same applies on Sundays, when the standard run covers Dubai only.

Almost never. The parcel is unmarked from the outside. If you live in a building where reception accepts packages, you can ask the driver to call you directly on arrival instead — just add this in the delivery notes.

Our full catalogue lives at noir-uae.com/products/ — 411 items with photos, prices in AED, and quick filtering by category. It loads instantly and is more current than any PDF could be.

Every product page on the site has photos. If you've narrowed down a category and want help picking, just tell us what you're looking for and we'll send the top 2–3 options.

Yes — full ranges for each. See vibrators, masturbators, dildos, rings, and others. Our couples guide recommends shared-use products.

Yes, several models. See our app-controlled toys guide for what works reliably on UAE networks, including long-distance use for couples in different countries.

It depends what you're looking for. For beginners, the compact clitoral vibrators and wand massagers move fastest. For couples, app-controlled wearables and rings. Tell us your scenario and we'll recommend specifically — see our beginners guide for self-narrowing first.

The catalogue shows the real stock: an item that has run out says “Out of stock” on its card and carries no price. If what you want is unavailable, ask — we send two or three alternatives that are in stock, and tell you honestly whether a restock is close.

Three ways: WhatsApp (fastest, recommended), Telegram bot, or via the website cart. All three end up the same — same prices, same delivery, same packaging.

Cash to the courier on arrival — the default and the most common. A payment link, which you can pay by card online. Or a bank transfer in AED to a personal account, with no merchant name on it. Orders above 2,000 AED are prepaid; we tell you that before you confirm, never after.

The courier does not carry a card machine. Online you can: we send you a payment link and you pay it by card, then the order goes out. Cash on arrival stays available and is what most customers choose.

We don't run sales or discount cycles. Our prices reflect verified product authenticity, same-day discreet delivery across the UAE, and full bilingual support — the trade-off is straightforward: not the cheapest in the market, but no compromises and no waiting for promo seasons.

Usually within minutes, from the morning until midnight GST. At night the shop still works: place the order on the site and we confirm it in the morning — an order left overnight is delivered the same day.

Yes. We deliver to hotel rooms across the UAE. The check-in name and the delivery name should match. Let us know in advance if you want the parcel held at reception or delivered direct to your room.

Personal use is not actively prosecuted. The legal weight is on commercial sale and importation, not on personal possession. Full nuance in our legality guide.

Personal-use items in checked luggage almost always pass without question. See our traveler guide for packing rules and what to say if asked.

We deliver inside the UAE only. What you do with the product after delivery — including taking it across an international border — is your responsibility. Different countries have different customs rules for adult items; please check the destination country before traveling.

Cash on delivery: zero — nothing to show. A bank transfer appears as a transfer to a personal account, with no "Noir" and no merchant name on it. A payment link shows a neutral payment-service name, not the shop.

No. We use customer information (address, phone) only to deliver the order. We do not maintain a marketing list, do not share contact details with any third party, and do not run analytics that profile individual customers.

Yes — just tell us at order time. Add the recipient's name and they'll receive the parcel. The recipient pays the courier in the cash-on-delivery case.

Yes — we only stock items made from body-safe materials (medical-grade silicone, ABS, body-safe TPE). The material is named in every product description. Read our materials guide for the full breakdown.

A faulty item is exchanged free of charge — tell us and we arrange the swap. Power and size are a different matter: ask us before you order. We compare two or three options honestly and send a video of the actual item, so the choice is made before the parcel leaves.

No — for hygiene and security reasons the parcel is not opened with the courier, and that rule does not change once an order is agreed. What we do instead: before dispatch we send you a video of your actual item, and a large order can be split into parts.

The material is written on every product card — read it there rather than guessing from the photo. If the card does not make it clear, ask: we send a close-up photo or a video of the actual item from the shelf before you decide.

Sizes range from compact (10–15 cm) to king-size (28 cm+). Each product page lists exact dimensions. The dildos category shows everything we carry.

Warm water and mild soap before and after use; alcohol-wipe or boil (silicone only) weekly. Store in a cloth bag, in a cool dry drawer with a silica gel packet during summer. Full UAE-specific routine in our climate-aware care guide.

Water-based with silicone toys. Silicone-based lubricant destroys silicone toys — see our lubricant guide for the full compatibility map.

Most modern vibrators are designed near-silent — under 50 dB when held in hand, much quieter under a blanket. Specific noise notes are in product descriptions where it matters. Ask us if it's important for your living situation.

Typically 60–180 minutes per full charge, with 300+ charge cycles before degradation. Full charge takes 1.5–3 hours via USB.